Arvest Bank customers across the U.S. experienced significant disruptions on Friday after an unexpected outage took down the bank’s online and mobile banking systems. The issue began during the early hours of April 25 and escalated throughout the morning, leaving many users unable to log into their accounts or access essential services such as bill pay and paycheck deposits.
The problem triggered widespread frustration as reports flooded outage monitoring platforms. Many customers expressed concern on social media, claiming the mobile app rejected correct login credentials and prevented timely access to their funds. Downdetector recorded hundreds of reports, with the majority tied to the mobile banking app.
Arvest, headquartered in Bentonville, Arkansas, acknowledged the issue and worked to communicate updates throughout the day. The bank emphasized that the outage was not caused by a cyberattack or external breach, but rather an internal issue related to a routine system update conducted after business hours Thursday evening.
According to a statement from Arvest, a small number of users briefly saw incorrect account data after logging in, prompting the bank to immediately disable certain functions as a precaution. Though customers were left frustrated by the downtime, Arvest reassured users that core services—including branches, ATMs, and Live Teller machines—remained operational throughout the disruption.
By mid-afternoon, the bank confirmed that all online and mobile banking functions had been fully restored. Arvest apologized for the inconvenience and reaffirmed its commitment to security and service reliability.
The incident highlighted growing concerns about the reliability of digital banking platforms, especially as more Americans depend on mobile apps for real-time financial access. Arvest’s prompt response and transparency helped mitigate concerns, but many users are still reevaluating their trust in online banking services following the outage.